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ALTK-Evolve: How learned memory tops the τ²-bench leaderboard on customer service tasks without a frontier model
Learned memory takes a basic ReAct agent with GPT-4.1 to the top τ²-bench tests policy-bound customer service Guidelines improve capability and reliability The best amount of guidance depends on the domain Better performance costs more tokens, not more...
Model releases reset developer expectations, competitive pressure, and the capabilities builders can immediately put into products.
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